Designing for collaboration and communication

June 5, 2008
    KEY POINTS

  1. Social aspects are the actions and interactions that people
    engage in at home, work, school, and in public.
  2. The three main kinds of social mechanism used to coordinate and
    facilitate social aspects are conversation, coordination, and
    awareness.
  3. Talk and the way it is managed is integral to coordinating social
    activities.
  4. Many kinds of computer-mediated communication systems have been
    developed to enable people to communicate with one another when
    in physically different locations.
  5. External representations, rules, conventions, verbal and
    non-verbal communication are all used to coordinate activities
    among people.
  6. It is important to take into account the social protocols people
    use in face to face collaboration when designing collaborative
    technologies.
  7. Keeping aware of what others are doing and letting others know
    what you are doing are important aspects of collaborative working
    and socializing.
  8. Ethnographic studies and conceptual frameworks play an
    important role in understanding the social issues to be taken
    into account in designing collaborative systems.
  9. Getting the right level of control between users and system is
    critical when designing collaborative systems.

From: Preece, J., Rogers, Y., Sharp, H. (2002), Interaction Design: Beyond Human-Computer Interaction, New York: Wiley

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