Social aspects are the actions and interactions that people
engage in at home, work, school, and in public.
- The three main kinds of social mechanism used to coordinate and
facilitate social aspects are conversation, coordination, and
- Talk and the way it is managed is integral to coordinating social
- Many kinds of computer-mediated communication systems have been
developed to enable people to communicate with one another when
in physically different locations.
- External representations, rules, conventions, verbal and
non-verbal communication are all used to coordinate activities
- It is important to take into account the social protocols people
use in face to face collaboration when designing collaborative
- Keeping aware of what others are doing and letting others know
what you are doing are important aspects of collaborative working
- Ethnographic studies and conceptual frameworks play an
important role in understanding the social issues to be taken
into account in designing collaborative systems.
- Getting the right level of control between users and system is
critical when designing collaborative systems.
From: Preece, J., Rogers, Y., Sharp, H. (2002), Interaction Design: Beyond Human-Computer Interaction, New York: Wiley