User-centred approaches to interaction design

  1. Involving users in the design process helps with expectation
    management and feelings ownership, but how and when to involve
    users is a matter of dispute.
  2. Putting a user-centered approach into practice requires much
    information about the users to be gathered and interpreted.
  3. Ethnography is a good method for studying users in their natural
  4. Representing the information gleaned from an ethnographic study
    so that it can be used in design has been problematic
  5. The goals of ethnography are to study the details, while the
    goals of system design are to produce abstractions; hence they
    are not immediately compatible.
  6. Coherence is a method that provides focus questions to help guide
    the ethnographer towards issues that have proved to be important
    in systems development.
  7. Contextual Design is a method that provides models and techniques
    for gathering contextual data and representing it in a form
    suitable for practical design.
  8. PICTIVE and CARD (collaborative analysis of requirements and
    design) are both participatory design techniques that empower
    users to take an active part in design decisions.

From: Preece, J., Rogers, Y., Sharp, H. (2002), Interaction Design: Beyond Human-Computer Interaction, New York: Wiley, p. 312


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