Interviewing users (1)

July 17, 2008

… in their book User and Task Analysis for Interface Design, Hackos and Redish devote an entire section to the formulation of unbiased questions. They advise interviewers to

  • avoid asking leading questions, to
  • ask questions that are based on a participant’s experience, and
  • to avoid overly complex, lengthy questions.

Michael Hawley in Preparing for User Research Interviews: Seven Things to Remember

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