User Interviews (2)

July 17, 2008

Seven Interview Best Practices:

  1. Set proper expectations
  2. Shut up and listen
  3. Minimize biased questions
  4. Be friendly
  5. Turn off your assumptions
  6. Avoid generalizations
  7. Don’t forget the non-verbal cues

From Michael Hawley: Preparing for User Research Interviews: Seven Things to Remember

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