User journeys as narratives: From theme to detailed information

March 19, 2009

Users can take very different journeys within the same domain and every user journey is a narrative in its own right. A consistent structure of the website and its different sections is key to meaningful journeys that are effective and satisfying. Top levels introduce the big idea first and offer choices to proceed. From every level, a journey can proceed horizontolly, i.e. to related aspects, or vertically, i.e. to subordinate levels that provide greater detail. As every level and branch provides a different perspective on the theme, user itineraries can potentially become very complex. For information heavy sites, consider providing tools that allow users “berry picking”, i.e. managing information collected over the course of the journey.

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s