Task Categories for Governmental Sites

May 20, 2009
    Users that go to a governmental site have probably one of the following tasks in mind:

  • Understand a topic, policy etc. [subject] label alteratives: ‘Find out about’; ‘What is’; ‘How to?’
  • Find a library, leisure center, person etc. [place]
  • Report a fly tip, street damage etc [transaction]
  • Apply for a passport, planning permission etc. [transaction]
  • Calculate / Find out my eligibility, my contributions etc. [transaction]
  • Register for … [transaction]
  • Submit information about tax, newborn children, other … [transaction]
  • Pay for … [transaction]

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