July 28, 2009

Benchmarking is an exercise to determine the performance of a website in comparison with competitor sites. Performance is measured against a set of user experience requirements (disciplines). The score that a website achieves in a discipline is either based on the outcome of specific tasks carried out by users, or on expert opinion, or on a combination of both. The final benchmark report presents the results in a matrix view and graphic charts along with the rationale for the ratings and relevant examples across all disciplines.

    Benefits in a nutshell:

  • Allows to assess performance in relation to other sites
  • Supports evaluating and prioritising requirements
  • Informs user experience design solutions

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s