Jacob Nielsen on Intranets

August 3, 2009
    Jacob Nielsen on Intranets:

  • When Intranet information architectures are structured according to the org chart, employees have a hard time finding their way around. It’s better to structure information according to how people use it, rather than what department owns it.
  • Role-based personalization lets portals bring information to users in centralized views, rather than forcing users to navigate an immense information space to find individual (and dispersed) locations.
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