Confusion around sorting and filtering lists

August 18, 2009

“… many of the participants [in a usability study] said, “I am filtering by price,” while manipulating [the] Sort By control. After observing this phenomenon numerous times, it became clear to me that this was not merely a matter of a simple confusion of terms between filtering and sorting. Instead, it revealed a strong mental model of filtering by sorting that blurred the difference between these two modes of search results’ refinement.”

Greg Nudelman: The Mystery of Filtering by Sorting

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