Net Promoter Score (NPS)

November 15, 2011

NPS question: “How likely would you be to recommend this offering from XYZ to a friend or colleague?”

  • “Extremely likely” (10) Promoters
  • “Neutral” (5) Passives
  • “Not at all likely” (0) Detractors
Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s