Use scenarios

Scenarios can help uncover gaps in solutions and potential usability issues.


  • What prompted the persona to embark on the scenario


  • Where is the persona while the scenario takes place?
  • Does the context change over the course of the scenario?
  • Who else is involved?
  • What other devices are involved?


  • What kinds of distractions or interruptions typically occur in the scenario?
  • How does the persona deal with such distractions?


  • What is the persona’s goal in the scenario?
  • Is it information, an artifact, an emotion?

Ginsburg 2011: P.82

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