Service design spheres

September 8, 2015

SD seeks to find an optimal balance between four components/factors/spheres:

Business (needs)

  • ROI
  • Growth
  • Price point
  • Competitive advantage
  • CAsh flow
  • Managament
  • Negotiation

Technology

  • Internet
  • Methods
  • Analytical tools
  • Communications

People

  • Usability
  • Stakeholders
  • Endusers
  • Perspectives
  • Cultures and values
  • Tacit knowledge
  • Experiences
  • Interactions
  • Behaviours

Context

Service Design: 250 essential methods by Robert A Curedale

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