Services vs. products

  1. Services are not physical or tangible
  2. Services are a type of consumption
  3. Services cannot be stored and may have no value when not used
  4. Services are used rather than owned
  5. Economies of scale may be less for services than manufactured objects
  6. Growth in services not a miracle solution. Products sill needed.
  7. Value creation in services depends on context
  8. Services may require more educated workers
  9. Services require less natural capital and more human capital than producing agricultural/industrial goods.
  10. Many products are sold as part of a system of products and services, where the value of the product might be saller than the aggregated value of services (example ink printer)
  11. Services are often sold as enhancement to the product

Service Design: 250 essential methods by Robert A Curedale


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