- Services are not physical or tangible
- Services are a type of consumption
- Services cannot be stored and may have no value when not used
- Services are used rather than owned
- Economies of scale may be less for services than manufactured objects
- Growth in services not a miracle solution. Products sill needed.
- Value creation in services depends on context
- Services may require more educated workers
- Services require less natural capital and more human capital than producing agricultural/industrial goods.
- Many products are sold as part of a system of products and services, where the value of the product might be saller than the aggregated value of services (example ink printer)
- Services are often sold as enhancement to the product
Service Design: 250 essential methods by Robert A Curedale