“Make sure every click makes the user more confident”

Jared M Spool in Disambiguity conference


Last 12 Months: Show me latest pictures first!

I only sync pictures from the ‘Last 12 Months’ folder to my iDevices. Xtremely annoying: when you want to see the very latest pictures, you got to drag/scroll thousands of pictures (the harvest of a year). Can we please get a reverse sort order button?


Everything appeared to be THE ultimate cross-media user experience: finding a flight, booking it, and receiving boarding pass automatically by email one day ahead of departure. Very well done, Air France.

From where was I flying again? Gatwick? Stansted and Luton most probably not. Heathrow more likely. Then, what terminal in Heathrow? It won’t be 5, but is it 1 or 2 or 4? Terminal 4 makes a huge difference, add another 20 minutes to your journey … Well, the email doesn’t tell me. And the boarding pass attached to my email?


Can it have more style?

Gack test

“Years ago, we used to include a ‘gack’ test” in UAT, i.e., to find out if the program would crash if the user pressed multiple keys on the keyboard at the same time. “Gack” comes from the sound made when someone falls face first on a keyboard.”

From a discussion about UAT